Workflow triggers workflows in Zoho CRM

Workflow triggers workflows in Zoho CRM

Previously, it was not possible to trigger workflows when the record was edited by a workflow - this is no longer the case after the recent release in May 2021.
As per the old flow, a workflow would not be triggered for the same record when the record was updated through a custom function. Whereas Zoho has made changes in the new release.

When we create Two Workflows for the same module. 

  1. Workflow 1 has a custom function associated which will be updating one among the field which satisfies the condition of another Workflow 2. As per the old flow, even if the conditions mentioned in Workflow 2 gets satisfied the other rule (Workflow 2) will not be triggered.
  2. Whereas, the recent changes made to this flow by Zoho CRM, even when a record gets updated by custom function via Workflow 1 and if the same record matches within the Condition specified in Workflow 2, then the respective workflow will be triggered for the same record just once. You will need to include the workflow trigger in the Deluge script integration task, under options_map.

Example

  1. <variable> =zoho.crm.updateRecord(<module_name>, <record_ID>, <record_value>, {"trigger":{"workflow"}}, <connection>);

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