Trigger a transition in CRM CommandCenter/Orchestration
- <variable> = zoho.crm.createRecord(<module_name>,<record_details>, <options_map>, <connection>);
- // or
- <variable> = zoho.crm.updateRecord(<module_name>, <record_ID>, <record_value>, <options_map>, <connection>);
The Options Map param represents other options data (like a trigger). The applicable key is trigger, and applicable values are workflow, orchestration, approval, and blueprint.

Options Map
When this param is specified, the mentioned values will get executed. When this param is not specified, only approvals and blueprints will get executed by default. To restrict all the scripts from getting executed, specify empty list as value to the "trigger" key.
- In CRM, when options map param is not specified - approvals, blueprints and commandcenter will get executed by default.
- In Creator, when options map param is not specified - ONLY approvals and blueprints will get executed by default.
- In Creator, options map param must be specified using "orchestration" as the trigger value in order to trigger the next CommandCenter transition.
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